A roundtable you won’t want to miss at CRS2019! Bev Evancic shares her concepts on monitoring for optimal collection performance. During this roundtable, Bev discusses approaches for monitoring collection performance, effectiveness and customer experience through account reviews, call monitoring and onsite visits. With 33 years of expertise, both managing all facets of collection operations, and as a consultant/auditor, Bev has a wealth of knowledge to share. Her concepts on monitoring for optimal performance may encourage you to look at the collection world just a little bit differently – plan to join her! This type of monitoring is not just a QA or Compliance function, but a management exercise as well.
CRS2019 is an limited space, invitation-only event for senior level creditors in collection and recovery. There are a few space available, but it’s coming up soon, so if you’re interested, contact us at firstname.lastname@example.org for an invitation.