Client Services Representative
Vertican Technologies Inc. provides world class software services and solutions in support of ethical recoveries, helping to make operations more efficient, compliant, and profitable. For over 35 years our products and services have helped us build long lasting client relationships with top ranking businesses in our industry. We are seeking a new Client Services Representative to help us engage in technical assistance over the phone, onsite and telephone client training, and software testing and more! This role is ideal for an entry to intermediate level multi-talented Client Services professional seeking unlimited growth potential. Key Qualities: Articulate in both written and verbal communications Must have a sense of humor and be easy going but disciplined; culture fit is key! Willingness to take ownership of responsibilities and a readiness to work together with our teams to continuously improve help desk efficiency Vertican Technologies Offers: A competitive employee benefits package including PTO, 401k, health/dental insurance and much more! A top-notch team of dedicated professionals that works together to support multiple product lines A receptive atmosphere for new ideas and methodologies Fantastic facilities that includes an onsite gym, locker room and café Flexibility for work-life balance A salary commensurate with experience For This Position You Must Have: A passion for innovative technology and intermediate to advanced skills in general office programs and software (MS Office, JIRA/Confluence, CRMs, etc.) Ability to provide strong analytical and problem solving skills while communicating with prospects and clients to understand their needs Capability to identify and implement solutions for prospects and clients Ability to think creatively and bring fresh ideas to the team Excellent written and verbal communication skills with a focus in a client service disposition Extraordinary attention to detail Ability to adapt to an ever-changing, dynamic environment where no two days are typically alike Willingness to travel up to 25% One to three years of experience in Client Services Experience in technical and editorial writing Attention to detail and accuracy Attentive listening skills Excellent multi-tasking and organization skills Ability to participate in testing new and existing programming features It Would Be Nice If You Also Have: Project Management Experience Knowledge of Vertican Technologies products: Collection-Master Q-Law YGC Solutions vMedia Vertiply/VDL Previous experience in technical support and sales; many times a support call can turn into an opportunity for a new service! Experience with accounting, bookkeeping and legal processes in the Collections industry If You Think Vertican Technologies’ Client Services Representative Role Is For You: Click to apply here Vertican Technologies Employment Application and please note that we will only respond to candidates that complete the entire process!