Commercial Collections Manager
Responsibilities of Collection Manager include: -Coach collectors regarding collections policies and procedures. -Assist collectors with difficult calls. -Ensure compliance with FDCPA, TCPA, FCRA and other government regulations and company policies. -Monitor performance metrics. -Provide leadership in quality and process improvement initiatives. -Manage activities based on reports received and created. -Assist in hiring and training. Requirements: -Minimum 2-3 years recent experience as a commercial collection supervisor or collection manager. Must have b2b collections experience. -Hands-on with ability to mentor new hires and existing collections staff. -Strong on collection strategy and tactics including mid and large balance portfolios. -Able to manage portfolios to hit targeted liquidation rates. -Responsible self-starter. -Analytic abilities including working knowledge of Excel. -This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Competitive base salary plus bonus plan. Medical benefits. Good technology, stable and well capitalized company with solid client list.