Director of Collections – Daniel’s Jewelers – Los Angeles Area
Resource Management Services, Inc.
The role has responsibility for all aspects of the company’s collections operations, reporting to the VP of Credit, Collections and Analytics. They are looking for a leader to take the collections performance to the next level of operational excellence by leveraging analytics, metrics, training, coaching and technology to improve collector effectiveness and efficiency while ensuring compliance. The company currently runs a 40+ seat collections department to manage its in-house credit portfolio. Ideally, the candidate would have 7+ years of progressive collections experience with retail jewelry, furniture, or electronics, focusing on customers with little or no credit experience and “credit challenged” customers all from a variety of ethnic backgrounds, with an emphasis in the Hispanic and Filipino communities. Responsibilities include all stages of collections operations including inbound and outbound collections, skip tracing, pre and post write-offs, collections litigation, consumer bankruptcy and assignment to collections agencies. For more details, and to submit a resume, write to: firstname.lastname@example.org