New Agency Management Session Announced at Collection and Recovery Solutions 2019

Tom Nusspickel and Doug St. Peters are sure to inform and entertain at Collection and Recovery Solutions 2019, with their panel discussion regarding the management of agency networks.  Expect to hear tidbits such as best practices to ensure success, RFI scorecards, system interface concepts, licenses, oversight, compliance matrixes as well as what agencies do wrong.

We hope you’ll be able to join us!

Collection and Recovery Solutions returns to the Four Seasons for 2019. We continue to have a solid line-up of collection operational discussions as well as regulatory and enforcement presentations. CRS2019 is an invitation-only event for senior level collection and recovery professionals. For more information, or an invitation, please contact us at Also featuring the following peer groups: Auto Finance Peer Group, Millennial Peer Group, Recovery Management Network, FinTech Collections Lender Peer Group and Credit Union Peer Group.

 Thomas (Tom) Nusspickel, Chief Operating Officer for American First Finance, has a 28-year career in the banking & financial services industry in executive-level roles directing Customer Service and Collections/Recovery divisions for credit originators, third-party servicers, and BPO companies.
Tom has unique skill sets having been successful as both a creditor and a vendor/servicer executive. He has been responsible for operational oversight of large portfolios including Auto, Credit Card, Consumer Loan, Mortgage, Online Retail, and Student Loans both domestically and internationally. 

Doug St. Peters is Vice President of Portfolio Management for Navient (NASDAQ: NAVI) responsible for the company’s charged-off loan portfolios, debt sales, and collection agency outsourcing. Doug has 13 years’ experience in leadership roles within the accounts receivable management (ARM) industry. Doug’s managed-workgroup administers a $21 billion loan portfolio, contracts with over 30 collection vendors to produce over $2.4 billion in annual recoveries on behalf of private-sector and not-for-profit clients.