New Roundtables Announced for Collection and Recovery Solutions 2019 in Las Vegas, NV

Resource Management Services, Inc. is pleased to announce new roundtable sessions at the Collection and Recovery Solutions 2019 conference at the Four Seasons Hotel, Las Vegas May 8 – 10, 2019.

In addition to the quality speakers in our main conference sessions, the Creditor’s Roundtables on Friday morning give the attendee an opportunity to choose three different roundtable sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.

Creditor roundtables will be on Friday, May 10 from 10:00 a.m. to 11:40 a.m.  Here are some of the topics that will be discussed this year.

Collections in China – Lessons Learned and Insights Gained and How They Might Help Improve Efforts Here and Globally, moderated by Chris Bennett of BMW Financial Services (China).  Managing collections in a dynamic growth environment can be exciting and challenging. Government Regulations and Cultural Customs often are not prepared for all that is required to extend (and then collect) auto loans. What I learned in almost 5 years in China’s explosive auto market and how that knowledge might be leveraged to help collections in the USA. Come and hear the stories (some humorous, some scary) and discuss how we can improve US collections based on lessons learned elsewhere in our global economy.

Hiring in Today’s Job Market, moderated by Dan Erdmann and Shelly Votaw of Kohl’s Servicing and Operations Centers.  The current job market is extremely competitive making it more difficult for companies to expand their workforce. This session will provide an overview of recruiting tactics, screening applicants, interviewing methods, and post hire evaluation. We would like everyone to share and contribute their best practices.

Improving Vendor/Supplier Customer Experience, moderated by Nick Prata of Best Egg / Marlette Funding.  NPS and CSAT needles not moving, or not as fast enough? Let’s discuss practical, proven short and long-term strategies to improve CX.

Operationalizing Strategic Findings from Strategy & Analytics Teams, moderated by Michael Frye of BBVA Compass.  This roundtable session will facilitate open discussion to explore various methods used to institute effective collection strategies based on information provided by your institution’s BI/Strategy & Analytics team.

Optimal Collection Performance – Validating Compliance, Collection Effectiveness and Consumer Experience, moderated by Bev Evancic of Resource Management Services, Inc.  Have you ever considered that collection strategies could be part of a customer retention program? An opportunity exists for brand loyalty every time a collector interacts with your customers through phone calls, text messages, emails, letters, etc. Optimal consumer experience does coincide with optimal collection performance. During this roundtable, we will discuss approaches for monitoring collection performance, effectiveness and customer experience through account reviews, call monitoring and onsite visits.

The Auditor’s Role in a Constantly Changing World moderated by Debbie Venderley of Servicing Solutions.  “The one constant in my organization is change.”  If you agree with the above statement, developing an auditing culture in your organization is of the utmost importance. As your organization shifts to adapt to FinTech innovations, or outsources ancillary and even critical components of your business, or adopts cloud technology to harness a global workforce, do you incorporate into these change initiatives an audit plan that focuses on the significant risks to your company? Are you able to apply a rubric for accurately assessing risk ratings?

Synthetic Fraud moderated by Manfred Greger of Yamaha Motor Finance.  Discuss best practices in fraud management including identification of the fast-growing synthetic fraud scheme of piggy backing (trade line sharing for cash). Join this open forum to share experiences and techniques used to help identify manipulated and manufactured identities, breeder and pollinator accounts, seed accounts and other signals of potential synthetic fraud.

Collection and Recovery Solutions 2019 “Challenges and Opportunities in a Changing World” continues to be a content-rich educational conference that focuses on techniques, strategies and resources for maximizing collection and recovery results. 

Collection and Recovery Solutions is an invitation-only event for senior-level collection and recovery professionals, providing educational opportunities regarding the Challenges and Opportunities in a Changing World. For more information about other roundtable speakers please go to or call 562-906-1101.