ATLANTA, Ga., ST. GEORGE, Utah and TAMPA, Fla., August 16, 2018 /PRNewswire/ — When it comes to creating efficiencies and elevating the customer experience, Preferred Collection and Management Services, Inc. (Tampa) understands the recipe for success. Preferred CMS initiated a dynamic partnership between its payment processing provider, REPAY Realtime Electronic Payments (Atlanta), and its contact center technology provider, TCN (St. George), that promises to deliver an enjoyable and frictionless payment experience for Preferred CMS customers.
TCN’s multichannel communications platform enables companies to improve operations and enhance their customer service through features such as: predictive dialing, interactive voice messaging (IVM), short message service (SMS), voicemail drop, interactive voice response (IVR) and email. Specializing in the consumer finance, ARM and healthcare industries, REPAY offers integrated payment technology solutions that enable businesses to accept real-time payments through a variety of payment methods, ultimately improving collection efforts.
The integration between the companies will enable the Florida-based collections agency to meet medical patients and other consumers’ growing needs by providing a convenient, user-friendly payment option through its already-established IVR system. In addition to offering payment channels via its web portal and SMS messaging, Preferred CMS now offers an integrated IVR solution where consumers can easily make unassisted payments using their phones any time of day without ever speaking with a live agent. After a customer follows TCN’s automated prompts to make a payment, REPAY immediately processes it and communicates the approval and payment details back to Preferred CMS.
The shift in consumer preferences and the downward trend in paying on debts using the traditional methods prompted Preferred CMS to invest in the advanced technology. “Most people want to pay their bills at a time and in a manner convenient to them without having to speak with a representative. Preferred CMS’s partners, TCN and REPAY, are cutting-edge solutions who worked together at our request to make this happen,” said Matt Kiefer, Preferred CMS’s Chief Officer of Information, Compliance, and Development.
“We’re honored to partner with TCN and Preferred CMS to deliver this custom solution. We’ve combined REPAY’s secure payment technology with TCN’s IVR technology to deliver enhanced value to consumers,” said Susan Perlmutter, Chief Revenue Officer of REPAY.
“We are proud to partner with Preferred Collection and Management Services, Inc. to equip collections agencies with the most advanced contact center tools they need to stay competitive in today’s market,” said Terrel Bird, CEO and co-founder of TCN.
About Preferred Collection and Management Services, Inc.
Preferred Collection and Management Services, Inc., d/b/a The Preferred Group of Tampa, is one of Florida’s most successful agencies specializing in revenue recovery, especially in the healthcare market. Founded in 1985, Preferred created a niche for providing unparalleled representation on sensitive account types no matter whether they are healthcare, consumer, government or commercial, all while obtaining the highest possible recovery. For more information, call (813) 251-0802 or visit www.preferredgroupoftampa.com.
Established in 2006, REPAY Realtime Electronic Payments is a full-service provider of electronic transaction processing services for a variety of integrated end markets. The REPAY payment platform provides direct integration to core systems and access to a suite of payment technology products including credit/debit card processing, ACH processing, IVR/phone pay, text pay, in-store kiosks, electronic bill payment systems, and white-labeled consumer-facing portals, including a mobile app. For more information, call (877) 607-5468 or visit www.repay.com.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.