Resource Management Services, Inc.

Directory: Consultant, Training
10440 Pioneer Blvd. #2
Santa Fe Springs, CA, 90670 US
(562) 906-1101
Ms Judy Hammond
Resource Management Services, Inc. (RMS) is nationally recognized as a leader and innovator in the collection and recovery industry.

Collection, compliance and recovery industry leaders have chosen to partner with Resource Management Services, Inc. because our work is built on a solid foundation of ethics, experience, reliability and quality. Oversight and auditing of third party vendors has been the core of our company's products and services offerings since our inception in 1986.

Through our extensive consulting work with companies throughout the United States and abroad, we have found that “people do what you inspect, rather than what you expect.” For this reason, we have always encouraged our clients to develop, implement and communicate comprehensive, objective compliance and oversight programs. We provide them with the information, tools, techniques, training and resources they need to succeed with these programs, either independently or with our assistance.

Resource Management Services, Inc. has helped hundreds of organizations ensure compliance with laws, rules and regulations, while also improving efficiencies and minimizing risk. Effective vendor oversight not only protects the consumers, but creates stronger and more effective relationships between the client and the vendor. By providing an independent, unbiased source of this audit and oversight, Resource Management Services, Inc. has worked with many of the largest banks and consumer financial services providers, as well as many other industries, including retailers, telcom, utilities and more.

Resource Management Services, Inc. focuses on supporting their client’s goals of minimizing risk while collecting on delinquent accounts. Whether creditors are collecting with internal efforts, or through partnerships with outsource providers and other industry vendors, Resource Management Services, Inc. provides the client with reliable, insightful and innovative consulting services, compliance oversight with a concentration on protecting the consumer while protecting the organization.

The synergy of our combination of products and services - compliance management systems, third party oversight, compliance and performance auditing, consulting, research and benchmarking, training courses, Recovery Management Network sponsorship, and our conferences, Collection and Recovery Solutions and Debt Connection Symposium and Expo, provides the opportunity to continuously exceed expectations for our clients.

We are proud to be a PCI compliant and woman-owned company.
Title: President
RMA Member: RMA Member
Year Company Started: 1986
Number Of Employees: 0 - 25
Other Certifications: WBENC, Supplier Clearinghouse, RMA Certified Member
Woman / Minority Owned: Yes
Number of Locations: 3
Corporate Office Location: California
Other Locations: Kentucky
Principals: Judy Hammond, Dennis Hammond
Consultant Additional information
The experts at Resource Management Services, Inc. provide an independent, unbiased and fresh look at your compliance, collection and recovery operation. Our expertise includes both the compliance and the operational sides to the business - whether internal collections, dialer usage and analytics, staffing, policies and procedures, compliance management systems, oversight, vendor management techniques and measurement, or selling. RMS offers independent reviews as well as mentoring programs.

We can help you develop your compliance or oversight programs, or we can provide that independent "fresh set of eyes" to ensure your policies and procedures are comprehensive, up-to-date, and accomplish your goals. We can work with you to protect the consumer, protect the collection operation's results, and protect the company's bottom line. We can work with you to understand your risks, whether it is compliance risk, legal risk, financial risk, or missed revenue opportunity risk. We understand how to measure agency, attorney and other specialty vendor's efforts fairly, understanding the similarities and evaluating the differences, to assist you in maximizing results. We can assist in the development of your World Class Vendor and Specialty Vendor Management Programs, or your Compliance, Financial and Operational Oversight Programs. Our projects can be comprehensive in scope, or specific to any function or niche area related to compliance, collection and recovery operations.
Training Additional information
RMS continually provides suitcase classes for companies who would like more private instruction, as well as public classes.
Our popular "Third Party Vendor Auditing Workshop" will be available for your company location at your request.

"People do what you inspect, not what you expect," quote from businessman, Louis V. Gerstner, Jr.
Auditing Third Party Vendors is a case in point. Without a solid, practical and insightful audit program, you may not be getting what you expect from your third party vendors.

At the Third Party Vendor Auditing Workshop, learn skills and techniques to audit your third party vendors to comply with CFPB requirements, to validate consumer protection and to verify that your own vendor contract requirements are being met.

When to audit, and whether to audit remotely or onsite
Sampling techniques to increase your effectiveness
How to develop an effective call monitoring scorecard
What to audit - compliance, consumer protection, payments, security and more
How to develop a complaint response system
How to evaluate the compliance management system
When policies and procedures don't match activity
Audit bias and how to avoid it
What many audit teams miss
How to use the audit to improve compliance and performance

Other courses are soon to be available: Our "Oversight without Travel" series will include classes on Compliance Management Systems, Policies & Procedures, Call Monitoring, Work Effort and Account Reviews, and Bank Account/Payment Auditing.

Other courses include "Recovery Management Strategies & Techniques", "Optimal Collection Performance" and "BUMP Collections"
Call us for more information and details.