Collections Face A New Reality
This changed environment represents a significant shift in how you engage in collections going forward and will require organizations to react, adapt, and engage quicker. Success will be much more dependent on your collection software’s capabilities. Your collection software system will need to provide a higher level of agility, responsiveness, control, usability, and automation than what was previously required. Also, your collection software system will need to fully support “omni-channel” collections. That ability to connect and interact bidirectionally through consumers’ preferred communication channels – telephone, email, text, portal, mail, and mobile app. Does your collection system have what it takes to help you succeed going forward?