Next The Delicate Balancing Act: Using Speech Analytics to Optimize Collections and Mitigate Risk

If your collections center is making thousands of calls an hour or a day, how do you know what is happening on collector-debtor interactions? Without listening to every conversation, you don’t. In general, you don’t know what you don’t know. It’s scary but true. In this whitepaper, we look at the various ways CallMiner Eureka Speech Analytics can help you listen to every collector-debtor interaction without listening to every call or reviewing every chat session. By understanding what is occurring in every interaction, you can ensure collectors are both efficient and compliant. In this whitepaper, you will find: – Profile & Characteristics of the Collections Industry – How Speech Analytics Works – Benefits of Using Speech Analytics in a Collections Center