Collections

Collections ROI – The true route to a return on investment of your speech analytics solution

The key to success for collections activities can be attributed to the skill sets of their recovery specialists, so companies must commit to training and coaching their agents to their highest potential. Automated speech analytics represents the kind of investment that can deliver both quick wins and long-term return through...

Speech Analytics for Credit and Collections

Speech analytics can help ease this challenge by analyzing every agent contact – either during or after the call – to eliminate call center compliance risk, improve agent performance, and increase recovery rates. CallMiner Eureka offers tailored call center compliance monitoring solutions for any size company: from large enterprise collections...

Bob Deter Joins Crown Asset Management, LLC as Director of Business Development

Duluth, Georgia – Crown Asset Management, LLC a Georgia based purchaser of distressed consumer accounts receivable is pleased to announce that Bob Deter is joining Crown Asset as Director of Business Development.    Bob brings 30 years of Accounts Receivables Management experience having served in senior management roles with a credit...

Next The Delicate Balancing Act: Using Speech Analytics to Optimize Collections and Mitigate Risk

If your collections center is making thousands of calls an hour or a day, how do you know what is happening on collector-debtor interactions? Without listening to every conversation, you don’t. In general, you don’t know what you don’t know. It’s scary but true. In this whitepaper, we look at...

Some Things Have Changed… In Collection and Recovery

by Judy Hammond, President, Resource Management Services, Inc. Some Things Have Changed. So, why haven’t technology advances made us smarter in our vendor management? That brings us back to the old discussion of whether collection and third party vendor management is an art or a science. The Net Back Discussion...

Improving Collections With A Smarter Platform

“Smart” software applications are rapidly expanding throughout the credit industry, and collections is one area that can greatly benefit from it. Reason being, there is an enormous amount of inefficiency and ineffectiveness that still prevails in collection operations today. They come in the form of manual collection activities, judgmentally driven...