Compliance

Frontline Asset Strategies Optimizes Compliance & Collector Performance

FAST strives to exceed expectations through ethical business practices and outstanding service. FAST helps their clients improve overall customer service and achieve higher liquidation rates. To meet changing consumer, regulatory, and client requirements, the company needed to identify ways in which collector performance could be continuously evaluated and improved. They...

Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics

‘Silence in not golden,’ especially when it comes to improving the efficiency of your call center and the productivity of your agents. In addition, collections firms must be able to prove compliance with various regulations or face exposure to costly legal actions and fines. It is essential to be able...

Next eBook: How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance

Contact center operators have more regulations to deal with than ever before, and higher consequences if they fail to comply. The compliance climate was already challenging before changes to the Telephone Consumer Protection Act (TCPA) created uncertainty in the field, which in turn encouraged attorneys to file class-action lawsuits seeking...