Compliance

Omni-Channel Collections is here! Are you ready?

The majority of collection organizations, from a lender to an outsourced collections firm, are pursuing digital channel interaction and engagement capabilities to expand their consumer communication options. Driving this move is the decline in the effectiveness of traditional communication channels (letters and telephony), and the rising success of digital channel...

The Next Wave of Federal Lawsuits Facing ARM Companies is Approaching

ADA Filings Outpace TCPA Filings in 2019ARM companies today are faced with a growing list of compliance obligations they must consider and respond to.  In virtually all areas, some ambiguity exists in the statute or regulation, or its application that opens the door to a challenge from consumer litigators.  Probably...