TCPA

Telephone Consumer Protection Act (TCPA) Guide for Contact Centers

ecent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling. Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology to reach customers and prospects,...

Delta Outsource Group Achieves Optimal Revenue Recovery While Remaining TCPA and FDCPA Compliant

When Delta Outsource Group first deployed Eureka Interaction Analytics it very quickly identified several issues with collectors’ calls. These included: potential FDCPA violations, use of abusive language and mentions of legal action. The company also identified a number of actions that were affecting profitability. These included overall call duration and...

Telephone Consumer Protection Act (TCPA) Guide for Contact Centers

Recent changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling. Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology to reach customers and prospects,...